Chinese Lantern Project offers free helpline to Chinese Community in the South West

The Chinese Lantern Project offers a free telephone helpline service to the Chinese Community in the South West region.

The free helpline aims is to identify isolated and hidden members of the Chinese community and empower them to better integrate into the wider society.
Through the telephone helpline, members of the Chinese community in the South West (the service is also extending to the Devon and Cornwall area) can seek help on a range of issues such as benefit, employment and housing.
The project will also run a series of face-to-face surgeries.

What does the helpline do? 

Offers support and referral through listening attentively with understanding and empathy.

Answers general questions regarding issues on benefits, housing, debt, employment, training, social care, family, discrimination as well as immigration.
Provides signposting to state organisations, local agencies and other voluntary organisations.


The Mission

To offer culturally and language appropriate information and signposting to the Chinese community in the South West.

To give compassionate guidance. and to provide good quality services.

Bristol and Avon Chinese Women’s Group

The Group was set up in 1989 primarily to help Chinese Women, who were unable to access statutory and other voluntary services mostly due to language and/or cultural barriers. They have also extended their support to families.

The helpline is open Monday-Friday 10.00am-4.00pm (except for bank holidays) Calls are free from all UK landlines and UK mobile networks.

Helpline – 08088020012

This is a free and confidential service for the Chinese community in the South West region.

For further information, please email [email protected].


電話熱線: 08088020012 我們提供各方面的資訊和導向到地方專門團體或全國性組織,包括:福利,房屋,債務,就業,培訓,社区護理,家庭,歧視, 移民等等。 熱線電話辦工時間為早上十點至下午四點(公眾假期除外)

由英國固網或流動網絡來電是完全免費. 我們的電話熱線專為西南地区的華人提供免費和保密的服務。 如需要更多資料,請電郵 [email protected]


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